In the fast-evolving food delivery industry, our current app faces significant usability and user experience hurdles, impacting customer and restaurant partner satisfaction. Users struggle with navigation, ordering, customization, and payments, leading to decreased satisfaction and retention. Restaurant partners also grapple with order management and menu accuracy issues.

To maintain competitiveness and user-centricity in this fierce market, we must conduct an extensive UX case study. This study will pinpoint these issues and allow us to address them effectively, ultimately enhancing the overall user experience and boosting the app’s user base and engagement levels